Welcome to Hot Sale Angling Store’s FAQ page! We’re here to help you with any questions about our premium freshwater fishing gear, shipping, payments, and more. If you don’t find your answer here, our team of fishing enthusiasts is always happy to help at [email protected].
About Our Store
Who is Hot Sale Angling Store for?
We cater to freshwater anglers of all levels who value quality gear for their fishing adventures. Whether you’re stocking up on jigs and chatterbaits, upgrading your rod and reel combo, or looking for specialized terminal tackle, we’ve got you covered.
What makes your products special?
We focus exclusively on premium freshwater fishing equipment, from bladed jigs to paddle tail swimbaits. Our products are carefully selected to enhance your fishing experience, and we personally check each item before shipping to ensure quality.
Product Questions
Do you carry saltwater fishing gear?
Currently, we specialize exclusively in freshwater fishing equipment. Our product range includes rods, reels, lines, and a wide variety of freshwater lures like crankbaits, jerkbaits, and buzzbaits.
What if I receive a damaged or incorrect item?
We carefully inspect all orders before shipping, but if there’s an issue, please contact us immediately at
[email protected] with photos of the problem. We’ll arrange for a replacement or refund as part of our 15-day return policy.
Shipping & Delivery
How long does shipping take?
Standard Shipping: 10-15 days after dispatch (DHL/FedEx)
Free Shipping: 15-25 days after dispatch (EMS for orders over $50)
All orders are processed within 1-2 business days from our Pilot Mountain, US headquarters. Order by 12pm EST for same-day processing on business days.
Do you ship worldwide?
Yes! We ship globally except to some remote areas in Asia and certain other locations due to carrier restrictions. International shipments may be subject to customs fees, which are the responsibility of the recipient.
How can I track my order?
You’ll receive a confirmation email with tracking information once your order ships. Use this to follow your premium fishing gear every step of the way to your door.
Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Why choose standard shipping over free shipping?
Our $12.95 standard shipping via DHL/FedEx is faster (10-15 days vs 15-25 days) and provides more reliable tracking. Choose this when you need gear quickly for an upcoming trip. Free EMS shipping is great when stocking up on multiple items and you can wait a bit longer.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Contact our customer service team at
[email protected] to initiate a return. Items must be in original condition.
What if I’m not satisfied with my purchase?
We stand behind our freshwater fishing gear. If you’re not completely satisfied, contact us within 15 days of delivery to discuss return or exchange options. We treat every customer like our fishing buddies!
Contact Information
How can I contact customer service?
Our team of fishing enthusiasts is ready to help! Email us at
[email protected]. Our physical address is 1544 Dogwood Lane, PILOT MOUNTAIN, US 27041.
Still have questions? We’re passionate about helping fellow anglers get the gear they need for successful fishing adventures. Reach out anytime – we’re here to help you make great catches with quality equipment!
Happy Fishing,
The Hot Sale Angling Store Team
