At Hot Sale Angling Store, we take pride in offering premium freshwater fishing gear that helps you land your dream catch. However, we understand that sometimes a product might not meet your expectations. That’s why we’ve created this straightforward returns and exchanges policy – so you can shop with confidence, just like casting into your favorite fishing spot.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging
  • All tags and protective coverings must be intact
  • You must provide proof of purchase

Note on Special Items: For the safety of all our anglers, hooks and terminal tackle cannot be returned due to hygiene reasons. These items are considered final sale.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your fishing gear:

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we get all the necessary information.
  2. Wait for approval: Our fishing gear experts will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship your return: Send the package to our address (provided in your RMA email) using a trackable shipping method. You’re responsible for return shipping costs unless the return is due to our error.
  5. Receive your refund/exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hot Sale Angling Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Solution: [Refund/Exchange for (specific product)]
  • Order Date: [MM/DD/YYYY]
  • Attachments: [Photos of the product if applicable]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected, we’ll send you an email notification. Your refund will be processed within 5-7 business days and applied to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days (depending on your bank’s processing time)
  • PayPal: 3-5 business days

Please note that original shipping fees are non-refundable, and you’re responsible for return shipping costs unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size or model, we’ll be happy to help once the original item is returned to us. You’ll be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If your fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our international customers (excluding some remote Asian areas), please note:

  • You’re responsible for any customs fees or duties associated with the return
  • Return shipping times may vary based on your location
  • Refunds will be issued in USD

We stand behind our freshwater fishing gear just as we stand behind our customers. If you have any questions about our returns policy, don’t hesitate to reach out to our team of fishing enthusiasts at [email protected].

Tight lines and happy fishing!

The Hot Sale Angling Store Team